At the outset is the customer requirement and with this a precise customer enquiry or also a particular secondary packaging problem . This is the start of intensive customer consultation , which works out all the parameters of the requirement for Faller's development department. The development phase  then begins, in which a solution-orientated design is created in agreement with the customer. In many cases this incorporates, for example, the development of a concept for anti-counterfeiting, finishing or logistics consultation. By means of the rapid provision of samples  customers are presented promptly with tangible results which can be used directly for trial runs on the customer's machines. Necessary adjustments are then made in the fine tuning phase  and the binding contract is issued . Faller's so-called RAFT teams (Right At First Time) supervise the new contract throughout the entire production process in permanent consultation with the customer, and ensure a smooth operation. At the end is a finished Faller product; produced and packaged according to the highest pharmaceutical standards - ready for supply . Specific processing conditions for the customer are actively supervised on site by our After Sales Support  for the integration of the Faller product in the customer process.
DESIGN AND DEVELOPMENT CONSULTATION
Using its own development department and with the support of the customer consultant, Faller advises its customers on site. In doing so, development contracts or confidentiality agreements for example, are concluded The consultation service ranges from design, to the material to be used, to feasibility of the customer's request at Faller and the machinability of the end product at your plant.
PROCESS AND LOGISTICS CONSULTATION
Our services also have an emphasis on the support of supply chain projects, kanban and CIP workshops and lean management to improve the procedures between Faller and the pharmacists.
Your personal customer consultant would also be happy to advise you on matters of anti-counterfeiting. With holistic approaches from manufacture to despatch we develop security concepts tailored to your requirements.